Privacy

Privacy information for the use of the website www.switchboard-api.de
 
As of 11/15/2021

We, Switchboard, take the protection of your personal data very seriously. In the following, we would like to inform you about which personal data we collect when you visit our website, how we process this data and what rights you have in connection with your personal data.

1. Who is responsible for the processing of my data?

The person responsible for processing your data is:

Switchboard GmbH
Birkenwaldstrasse 34
70191 Stuttgart
Switchboard: +49 175 9204798
E-mail: service@switchboard-api.de
If you have any questions, suggestions or complaints, you can contact us using the contact details above.

2. How can I reach the data protection officer?

You can reach our data protection officer at service@switchboard-api.de. He will be happy to answer any questions you may have regarding data protection.

3. How is my data processed when I visit the website?

We collect and process your data only if we have either received your consent to process the data or if the processing is permitted by law.

3.1 Collection of technically necessary data and log files

If you visit our websites purely for information purposes, i.e. do not register or otherwise transmit data (e.g. via a contact form), we collect the data that your browser transmits to us. In detail, this is the following data:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • access status/HTTP status code
  • amount of data transferred in each case
  • Website from which you are visiting us (referrer URL)
  • website you are visiting
  • browser type and version used
  • operating system and its interface
  • language and version of the browser software.

The collection and processing of this data takes place in order to be able to display the website to you, to ensure and improve stability, and for security reasons. The legal basis for this processing is Art. 6 para. 1 lit. f) DSGVO. The data will be deleted as soon as they are no longer required for the aforementioned purposes. In the case of storage of an IP address, deletion or anonymization takes place after 7 days at the latest. The collection of this data and the storage of the data in log files is absolutely necessary for the operation of the website. Therefore, there is no possibility for the user to object.

If you use offers on our websites that require registration, further data will be stored. Information on registration can be found in the Terms of Use in the paragraph "CONTRACT AND USER ACCOUNT".

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains: portal.9cb3-117818d4.eu-de.apiconnect.appdomain.cloud

Cookie declaration last updated on 4/17/22 by Cookiebot:

Necessary (1)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name

Provider

Purpose

Expiry

Type

CookieConsent

Cookiebot

Stores the user's cookie consent state for the current domain

1 year

HTTP Cookie

Unclassified (1)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name

Provider

Purpose

Expiry

Type

portal_web

portal.9cb3-117818d4.eu-de.apiconnect.appdomain.cloud

Pending

Session

HTTP Cookie

3.2 Use of cookies and pixels.

In addition, cookies and pixels are used when using our website. Cookies are small text files that are stored on your computer by us or by another body (more detailed information can be found in the description of our analysis procedures below) and through which certain information flows to the respective body setting the cookie. Cookies are always assigned on a browser-related basis. Through the use of cookies, it is not possible to execute programs or transfer viruses to your PC. With the help of pixels, we can track certain user activities on our website, for example, to create statistical evaluations.

You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. However, this may result in you not being able to use all the functions of our website. Likewise, you are free to delete all cookies at any time via your browser settings.

This website uses the following types of cookies:

3.2.1 Use of technically necessary cookies.

We use technically necessary cookies to make our website more user-friendly and effective. In detail, the following data is stored in the cookies and transmitted to us:

  • Log In information
  • Form data
  • Order relevant data
  • Search configurations
  • Objections and consents to information processing

The legal basis for this data processing is Art. 6 para. 1 lit. b) or lit. f) DSGVO. The processing of these cookies serves to facilitate your use of our website. Some functions of our website do not work without the use of these cookies and could therefore not be offered (e.g. online shopping cart). Our legitimate interest in processing the cookies results from the aforementioned purposes. The cookies are deleted after the session ends (e.g. logging out or closing the browser).

3.2.2 Use of technically unnecessary cookies.

In addition, we also use cookies that allow us to analyze the user behavior of visitors to our website. In detail, the following data is stored in the cookies and transmitted to us:

  • Click flows (this means that we record which of our pages you have viewed).
  • Use of website functions
  • Search terms entered
  • Dwell time on the individual web page
  • A/B testing: Variant tests displayed

The legal basis for this data processing is Art. 6 para. 1 lit. f) DSGVO. The use of the analysis cookies allows us to optimize our websites and make them more tailored to our needs. These purposes also justify our legitimate interest in processing this data.

In addition, we also use cookies and pixels for analyses and evaluations of user behavior for marketing purposes. The legal basis for this data processing is your consent pursuant to Art. 6 (1) a) DSGVO.

More information on the scope and purpose of the data processing, the legal basis, the storage period, and the options for objection, revocation and removal of the analysis tools can be found below in the explanation of the individual procedures we use.

The analysis cookies are deleted after the expiry of a specified duration. This is a maximum of 3 months for the cookies used on our website.

You can access your cookie and privacy settings online at any time in our privacy information and change the decision you have made or subsequently give or revoke your consent.

3.3 Use of technically unnecessary cookies and pixels due to legitimate interests.

We may use our own cookies to ensure the functionality of our website. Some elements of our website necessarily require that your internet browser is recognized after a page change. For the processing of personal data in cookies that we set on our website to ensure the functionality of our website and our offer, the legal basis is Art. 6 (1) lit. f DSGVO, provided that personal data are contained in the cookies.

Opposition and elimination options.

As communicated in the introduction of this section, you can enable or restrict the transmission of cookies by changing the settings in your internet browser. Cookies that have already been stored by your Internet browser can be deleted there at any time. If cookies are restricted or disabled for our website, it may not be possible to use all functionalities.

3.4 Use of technically unnecessary cookies and pixels based on consent.

3.4.1 Google Analytics

This website uses Google Analytics 360, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are stored on the user's terminal device and which enable an analysis of their use of the website. The information generated by the cookie about the use of this website by users is usually transmitted to a Google server in the U.S. and stored there..

By setting the cookie, the following data is collected from you:.

  • Origin (country and city)
  • _ Language_
  • _ Operating system_
  • _ Device (PC, tablet PC or smartphone)_
  • Browser and any add-ons used.
  • resolution of computer
  • Visitor source (Facebook, search engine, or referring website)
  • What files were downloaded?
  • What videos were watched?
  • Where did the visitor go? Did he click on other pages of the portal or did he leave it completely?
  • How long did the visitor stay?

In the event that IP anonymization is activated on this website, however, Google will truncate the user's IP address beforehand within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity (such as marketing) to us as website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The legal basis for this is the declaration of consent given by you when calling up this website in the context of our cookie banner (Art. 6 para. 1 lit .a), Art. 7 DSGVO).

You can revoke the consent you have given at any time with effect for the future or give it again subsequently by accessing your cookie and privacy settings online via the tab at the bottom of the screen and configuring them accordingly.

Alternatively, click on the Privacy Settings__ tab below to revoke your consent and prevent Google Analytics from collecting data within this website in the future. This will place an opt-out cookie on your device. Please note that the opt-out cookie only works in the browser in which it was set. Even if you delete your cookies, you must click this link again._.

You can also prevent the storage of cookies by selecting the appropriate settings on your browser software. Users can also prevent the collection of data generated by the cookie and related to their use of the website (including your IP address) to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

General information on data protection at Google can be found at https://policies.google.com/privacy?hl=de. Further information on Google Analytics data protection can be found at https://support.google.com/analytics/answer/6004245?hl=de

3.4.2 Google Ads

As a Google Ads customer, we also use Google Conversion Tracking on our website. This is an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). As part of this service, Google Ads sets a cookie on your computer ("conversion cookie") if you have come to our website via a Google ad. These types of cookies lose their validity after 30 days and are not used to identify you personally. If you visit certain pages of ours and if the cookie has not yet expired, it is possible for us and Google to use this cookie to recognize that someone clicked on the ad and was thus redirected to our site. Since each Ads customer receives a different cookie, it is not possible to track the cookie across websites of other Ads customers. The purpose of using the conversion cookie is to use the information collected with it to create conversion statistics for Ads customers. We, as an Ads customer, only learn the total number of users who clicked on our ad and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that makes it possible to personally identify a user._

The legal basis for the processing is the declaration of consent given by you when calling up this website in the context of our cookie banner (Art. 6 para. 1 lit. a), Art. 7 DSGVO).

You can revoke the consent you have given at any time with effect for the future or give it again subsequently by accessing your settings for cookies and privacy online via the tab at the bottom of the screen and configuring them accordingly.

Alternatively, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain "googleadservices.com". Please note that the browser settings you make only ever apply to the browser you are using._

However, you can also configure your browser settings according to your wishes and, for example, refuse to accept third-party cookies or all cookies._

General information on data protection at Google can be found at https://policies.google.com/privacy?hl=de.

3.4.3 LinkedIn Pixel

Our website uses functions of the LinkedIn network. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.

Each time one of our pages containing LinkedIn functions is accessed, a connection to LinkedIn servers is established. LinkedIn is informed that you have visited our web pages with your IP address. If you click the "Recommend button" of LinkedIn and are logged into your account at LinkedIn, it is possible for LinkedIn to assign your visit to our website to you and your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by LinkedIn.

For more information, please refer to the privacy policy of LinkedIn at: https://www.linkedin.com/legal/privacy-policy.

3.4.4 Hotjar

We use "Hotjar" on our website, a web analytics service provided by Hotjar Ltd, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta (hereinafter referred to as: "Hotjar"). Among other things, Hotjar uses cookies, i.e. small text files that are stored locally in the cache of your web browser on your terminal device and that enable an analysis of your use of our website, as well as a so-called tracking code. The cookies used by Hotjar are stored on your end device for different lengths of time, in some cases only during your visit, in others for 365 days. The information collected in this way is transmitted to Hotjar on a server in Ireland and stored there. The following information is collected by the tracking code: Device-dependent data collected by your end device and web browser:

  • IP address of your terminal device (collected and stored in an anonymized format).
  • E-mail address including your first and last name, if you have provided them to us via our website
  • Screen size of your end device
  • Device type and browser information
  • Geographical data (country only)
  • Language used to display our website
  • User interactions
  • Mouse commands (movement, position and clicks)
  • Keystrokes
  • Log data automatically used by our server when using Hotjar:
  • Referring domain
  • Visited web pages
  • Geographical data (country only)
  • Language used to display our website
  • Date and time of access

Hotjar uses this information to evaluate your use of our website, compile reports on usage, and provide other services related to the evaluation of our website. Hotjar also uses third-party services (e.g., Google Analytics and Optimizely) to provide services. These third parties may store or otherwise process information that your browser transmits when you visit our website (which may include your IP address).

We use Hotjar for the purpose of analyzing the use of our website and to be able to continuously improve individual functions and offers as well as the user experience. Through the statistical evaluation of user behavior, we can improve our offer and make it more interesting for you as a user. This is also our legitimate interest in the processing of the above data by the third-party provider. The legal basis is Art. 6 para. 1 p. 1 lit. f) DSGVO.

You can prevent the installation of cookies by deleting existing cookies and deactivating a storage of cookies in the settings of your web browser. We point out that in this case you may not be able to use all features of our website in full. You can also prevent the collection of data by Hotjar by setting an opt-out cookie on the website linked below: https://www.hotjar.com/legal/compliance/opt-out. Please note that this setting will be deleted when you delete your cookies.

Third party provider information: Hotjar Ltd, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta. For more information about Hotjar's data use, opt-out and privacy practices, please visit the following Hotjar website: https://www.hotjar.com/legal/policies/privacy

3.4.5 HubSpot

We use the CRM, login and marketing automation system "HubSpot", of the provider HubSpot Inc. (25 First Street, 2nd Floor, Cambridge, MA 02141, USA) with offices in Ireland (One Dockland Central, Dublin 1, Ireland) and Germany (Am Postbahnhof 17, 10243 Berlin) based on our legitimate interests (efficient and fast processing of user inquiries, applications and optimization of our online offering). For this purpose, we have concluded a contract with HubSpot with so-called standard contractual clauses, in which HubSpot undertakes to process user data only in accordance with our instructions and to comply with the EU data protection level. For more info on HubSpot's privacy policy, click here: https://legal.hubspot.com/de/dpa und https://legal.hubspot.com/de/privacy-policy

You can revoke the consent you have given at any time with future effect or subsequently re-give it by accessing your cookie and privacy settings online via the tab at the bottom of the screen and configuring them accordingly.

Alternatively, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain "googleadservices.com". Please note that the browser settings you make only ever apply to the browser you are using._

You can also configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies.

3.5 Registration

Use of the registration function

The use of our customer portal requires registration. The use of the customer portal is voluntary. The data required to create the customer portal is requested in the course of the registration process. This includes, for example, your name, e-mail address, date of birth and a password of your choice. This data is required to set up the customer portal. The data requested during the registration process will be stored by us for the purpose of managing your customer portal access until you delete your account. The legal basis for data processing is Art. 6 para. 1 lit. b) DSGVO.

3.6 Use of a contact form

If you contact us via a form on www.switchboard-api.de, this is done in principle with 128-bit encryption. If you do not use Switchboard's contact forms, but use your private mail account, you should note that you must take your own security measures to ensure the confidentiality of your message. Therefore, please use Switchboard's encrypted forms. If the form is not encrypted, a technical problem exists and we cannot be held responsible for the security of your data transmission. You can see whether a form is encrypted by the closed "lock" symbol in the address or URL line in your browser window. Depending on the content of your request, the legal basis for data processing is Art. 6 para. 1 lit. b), f) or a) DSGVO. We will delete the data that you send us by means of your request after the respective purpose has been achieved. If the transmitted request relates to a contract concluded with us, your request will be deleted as explained in the data protection notices of the respective contract.

3.7 Contacting us by telephone

If you contact us by telephone, we will use the data you have transmitted to us in accordance with the respective purpose for which you have contacted us. The legal basis for data processing is Art. 6 (1) b), f) or a), depending on the content of your inquiry. We will delete the data you provide to us during the telephone call once the respective purpose has been achieved. If our telephone call is in connection with an existing contract or in connection with a contract inquiry, please also refer to our data protection information in relation to the respective product. You can find this data protection notice here.

3.8 Newsletter

You have the possibility to subscribe to a newsletter on our website. Should you do so, we will inform you about our offers at regular intervals. To subscribe to the newsletter, you must provide us with a valid email address and register to receive the newsletter. Subsequently, we check your e-mail address to see whether you are actually the owner of this e-mail address or whether you have access to the specified e-mail account (double opt-in procedure).

Furthermore, we use your e-mail address exclusively for sending the newsletter. If you register for our newsletter, we log your IP address, the date and the time of your registration for verification purposes. The data collected when ordering the newsletter will not be merged with other data collected via our website unless you have given us your consent to do so. The legal basis for the data processing is the consent you have given to receive the newsletter (Art. 6 para. 1 a) DSGVO). If you no longer wish to receive the newsletter, you can unsubscribe at any time. To do so, simply click the unsubscribe link at the end of the respective newsletter. By doing so, you revoke your consent to receive the newsletter. The legality of the data processing up to the time of the revocation remains unaffected.

Your data collected in connection with the newsletter will be deleted 3 years after the end of the year in which you unsubscribed.

3.9 Comment function, feedback and rating

On our website, you have the opportunity to provide feedback on individual services in the form of a star rating. The option to provide information is purely voluntary and is anonymous. Furthermore, when submitting a star rating, you can still write a comment using your first and last name, e-mail address and contract number and send it to us. If you have given your consent, we will ask for your consent to publish your rating on our website by e-mail. The evaluation by you serves the purpose of improving our services. The legal basis for the aforementioned data processing is Art. 6 para. 1 lit. f) DSGVO or your consent according to Art. 6 para. 1 lit. a) DSGVO. We delete comments received as soon as the purpose ceases to apply, usually after one year. We will delete published data at your request.

3.7 Processing of your data due to legal requirements

If we are subject to legal obligations that require further processing of your data, we will also process your data for the purposes stipulated by the legislator in each case. The legal basis for this data processing is Art. 6 (1) lit. c) DSGVO in conjunction with the standard that contains the respective legal obligation_._

3.8 Processing of your data based on consent given by you

In addition to the purposes explicitly mentioned here, data processing will take place if and to the extent that you have consented to data processing pursuant to Art. 6 (1) a) DSGVO. The purposes of the data processing result from the respective consent.

4. To which categories of recipients will my data be transferred?

We treat your data confidentially. Within Switchboard GmbH, only those departments and employees will have access to your data that require it to fulfill the above-mentioned purposes.

Personal data will only be transferred to third parties if this is necessary for the aforementioned purposes and permitted by law or if you have given your prior consent.

In addition to the recipients already specifically named above, we use the help of further service providers (order processors) to fulfill our obligations. The following categories of recipients may receive data:

  • IT service providers
  • call center
  • Marketing service providers
  • Analysis specialists
  • File and data carrier disposal
  • public authorities
  • legal guardians and persons for whom a power of attorney exists

5. Will my data also be transferred to recipients in countries outside the European Economic Area?

We also transfer your data to service providers and vicarious agents who are located in third countries and carry out data processing there. Compliance with an adequate level of data protection is ensured on the basis of adequacy decisions pursuant to Art. 45 DSGVO or by other appropriate or adequate safeguards pursuant to Art. 46 et seq. DSGVO, in particular via standard contractual clauses (sample available at: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc). Our service providers in third countries process the data in accordance with our instructions and are contractually bound. In the event that data is transferred to a third country, there may nevertheless be a risk that there is no appropriate level of data protection in accordance with European law and that data subjects' rights may not be fully enforced.

Specifically, we transfer your data to the following third countries:

  • IT service provider in USA. The adequate level of data protection is ensured via concluded standard contractual clauses.

For data transfers by way of administrative access, access from another country is also possible, as the operational capability of the systems is often ensured according to the follow-the-sun principle. However, your data will not be stored in other countries. In these cases, data access also only takes place if we have ensured compliance with an adequate level of data protection.

6. What do I have to consider when using links from a data protection point of view?

Our website may contain links to other providers to which our data protection provisions do not extend.

7. What about the security of my data?

Switchboard uses state-of-the-art technical and organizational security measures to protect the data you have provided to us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

8. What applies to children's data?

We strongly encourage parents or guardians to supervise their children's online activities. Children should not submit personal information to us without the consent of their parents or guardians. We do not knowingly request or process personal data from children.

9. What rights do I have in relation to my data?

With regard to the processing of your personal data, you have the right to request information about the data processed by us about you in accordance with Art. 15 DSGVO. Furthermore, you have the right to have data corrected in accordance with Art. 16 DSGVO or deleted in accordance with Art. 17 DSGVO, as well as to restrict processing in accordance with Art. 18 DSGVO. Furthermore, you have the right to demand the return of the personal data provided by you in a structured, common and machine-readable format in accordance with Art. 20 DSGVO. With regard to the right of access, the restrictions of Section 34 BDSG apply and with regard to the right of deletion, the exceptions of Section 35 BDSG apply.

Right of objection Art. 21 DSGVO

So far as we process your data on the basis of legitimate interests (Art. 6 para. 1 lit. f) DSGVO) or for the performance of a public task (Art. 6 para. 1 lit. e) DSGVO) and if grounds against this processing arise from your particular situation, you have the right to object to this processing pursuant to Art. 21 para. 1 DSGVO. In the event of an objection, we will no longer process your data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

You have the right to object - without restriction - pursuant to Article 21 (2) and (3) of the GDPR to any type of processing for direct marketing purposes.

You can send your objection to us at any time without formalities.
For the best possible processing, we ask you to use the following contact details:

Switchboard GmbH

Switchboard GmbH
Birkenwaldstrasse 34
70191 Stuttgart
Switchboard: +49 175 9204798
E-mail: info@switchboard-api.de

Please note that you can only implement your objection to the use of tracking procedures on our website yourself. It is not technically possible to do this centrally. For each tracking procedure where you have to implement the objection yourself, we have attached an explanation above.

10. Can I revoke consent I have given?

If we process your data on the basis of consent granted by you, you have the right to revoke your consent at any time. Your data will then no longer be processed for the purposes covered by the consent. Please note that the lawfulness of the data processing, which took place before the revocation, is not affected by the revocation. Please refer to the preceding information or the information in the respective consent for details on how to declare your revocation. You are welcome to address your revocation to:

Switchboard GmbH

Switchboard GmbH
Birkenwaldstrasse 34
70191 Stuttgart
Switchboard: +49 175 9204798
E-mail: info@switchboard-api.de

Here your revocation - if technically possible - will be implemented directly centrally or it will be explained to you how you can implement the revocation yourself, since a central implementation by us is not possible with some technical procedures_._.

12. Do I have the right to complain to a supervisory authority?

If you believe that the processing of your personal data violates applicable law, you may lodge a complaint with a data protection supervisory authority at any time in accordance with Art. 77 DSGVO. This is without prejudice to any other administrative or judicial remedy.

13. Do I have to provide the data or is the provision necessary for the conclusion of the contract?

With the exception of the technically necessary data to display our website, any provision of data by you is voluntary. Should this be exceptionally different, this is explicitly mentioned at the appropriate place in this statement.

14. Is automated decision-making carried out on the basis of my data? And if so, how is this done and what effects does this have on me?

No, automated decision making does not take place.

15. Can this information be changed? And if so, how will I know about this?

Since our data processing is subject to change, we will also adapt our data protection information from time to time. The current status of this privacy policy can be found at the beginning of this privacy policy.